UP
+85%
Automation Rate
Transform citizen access with AI-powered communication
LARA AI handles high-volume inbound and outbound interactions, resolves citizen inquiries, and manages cases, automatically and without adding staff.
LARA handles the repetitive workload so your team can focus on delivering critical public services
24/7 bilingual support, in English and Spanish, handles every interaction, anytime, with no wait times or missed calls.
Secure, compliant, and governed AI by design, aligned with PRITS, ISO 42001, and Puerto Rico Law 40.
Works with your existing systems, integrates seamlessly with your tools and workflows.
Configured to your agency's workflows, adapts to your processes, programs, and service delivery model.
One AI Agent, Multiple Public Service Workflows
A dedicated AI agent built to handle high-volume, operationally intensive interactions so your teams can focus on service delivery and case resolution.
Service Request Intake
Capture and route citizen requests efficiently
1.
Receives inbound calls or messages from citizens
2.
Identifies request type and verifies basic information
3.
Routes to the appropriate department and creates a structured case
4.
Provides updates via SMS or voice
Citizen Feedback & Surveys
Collect feedback to improve public service delivery
1.
Reaches out after service completion
2.
Captures ratings and feedback
3.
Detects negative experiences and escalates issues when necessary
4.
Generates reports for leadership
Answers Frequently Asked Questions
Resolve common citizen questions quickly and consistently
1.
Answers instantly
2.
Identifies intent (hours, services, status, requirements)
3.
Provides approved information and asks clarifying questions
4.
Escalates to staff and logs interactions for reporting
The Proof is in the Performance
Five metrics that change when agents work with the system in production.
UP
5.5x
ROI Within 6 Months
UP
+40%
Agent Productivity
DOWN
−35%
Operational Costs
UP
7x
Faster Average Handle Time
Modernize Citizen Access with LARA
Request a personalized demo and see how LARA can streamline communication, improve service delivery, and reduce operational burden across your agency.
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