Worst of all, losing patients is not the only risk - 96% of bad reviews are due to “bad communication and disorganized operations,” especially during the scheduling process. This is making you lose clients now and in the future.
Chances of scheduling a new patient decrease by 21x after 5 minutes without a call back
Might force your staff to play phone tag with the patients which is not efficient
Most communications are quite repetitive (“Where are you located?” “Do you accept my insurance?”)
Nearly as much as hiring someone in-house
The less expensive options sacrifice quality of service which leads to unsatisfied patients
Are you using an answering service that does not book appointments for you? This is mostly useless for the patient.
Because they don’t assign a dedicated agent to answer your patient’s calls.
In fact, after just 5 mins they are 21x more likely to call another dentist!
BrainHi is a 24/7 virtual assistance service for dental practices, which radically improves upon the classic answering service concept. Our service leverages technology to provide the same level of integration with the practice’s current workflows as hiring a new full-time front-desk staff member, but at a fraction of the cost.
We have experience working with:
• Complex schedules
• Multi-service and multi-provider practices
• Most of the major practice management systems, including Dentrix, EagleSoft, Curve Dental, Open Dental and more.
Are you investing in marketing? Are you providing great patient care once the patient arrives in the practice?
Make sure your effort pays off by never missing a patient opportunity over the phone.