Scale your customer operations with AI-powered call automation
LARA works 24/7 to handle repetitive inbound and outbound calls across your service operations, from customer requests and support routing to follow-ups, feedback collection, and resolution tracking.
LARA reduces repetitive workload so your teams can focus on high-value customer interactions
Communicates naturally in English and Spanish, available 24/7 for customer support
SOC 2 certified and built for secure, compliant business communication
Integrates with your CRM, ticketing systems, and existing workflows
Adapts to your organization's service workflows and operational structure
One AI Agent, Multiple Service Operations
A dedicated AI agent built to handle repetitive, high-volume interactions so your teams can focus on complex cases and revenue-generating work.
Customer Request Handling
Capture, qualify, and route customer inquiries automatically
Receives inbound calls, texts, and messages from customers
Identifies request type and verifies customer information
Routes to the right team and creates a structured ticket
Sends confirmation and next steps via SMS
Support Routing & Escalation
Direct each interaction to the right resource without delays
Applies routing rules by request type, urgency, or account tier
Balances workload across available agents
Automatically escalates critical or unresolved cases
Optimizes routing and reduces unnecessary transfers
Follow-Up Automation
Keep customers informed and engaged after every interaction
Triggers automatic follow-ups after interactions
Confirms resolution and collects feedback
Identifies unresolved issues before they escalate
Creates internal tasks and logs outcomes for reporting
Customer Feedback & Surveys
Measure satisfaction and identify improvement opportunities at scale
Reaches out after service or purchase completion
Captures NPS, CSAT, or custom ratings
Detects negative experiences in real time
Escalates critical cases and generates reports for leadership
FAQ & Information Handling
Resolve common questions instantly and consistently
Answers instantly across voice and text channels
Identifies intent (services, status, policies, etc.)
Provides approved, up-to-date information
Escalates to agents and logs interactions for analytics
Resolution Tracking & Reporting
Track every interaction from request to resolution
Tracks case status from intake to resolution
Identifies bottlenecks in workflows
Sends reminders for unresolved cases
Provides real-time visibility and SLA support
Scale Your Customer Operations with LARA
Request a personalized demo and see how LARA can automate repetitive interactions, reduce response times, and free your team to focus on what matters.
More solutions to explore
AI Front Desk
Capture every call, automate scheduling and FAQs, and free your team to focus on high-value customer conversations.
Digital Queue
Digital check-in, real-time SMS updates, and live visibility into customer wait times and service experience.
Cloud Contact Center
Cloud-native contact center with AI assistance, smart routing, and operational visibility built for scale.