Answer every call and improve citizen access to public services
From recovering missed calls to automating follow-up on service requests, BrainHi helps agencies reduce wait times and improve service delivery with conversational AI.
Conversations
I need info on my request
Hi Miguel, this is an automated reminder...
When do you open?
Hi Maria, your service request #4521 has been updated. Your visit is scheduled for Tuesday, July 15 at 10:00 AM. Reply 1 to confirm or 2 to reschedule.
1. Confirmed! I'll be there. Thanks 😊
Trusted by Government Institutions
Javier Marrero
Executive Director
Cardiovascular Center of Puerto Rico
“BrainHi's AI conversational platform is available 24/7,expanding citizen access, improving service delivery, and delivering measurable ROI for our institution.”
How it works
BrainHi helps ensure every call receives a response, follow-up, and operational visibility so no citizen request is lost.
Respond to missed and incoming calls
When your team is busy, LARA answers calls, handles common questions, and helps recover citizen requests that could be lost.
Automate notifications and confirmations
Free your staff from repetitive tasks with confirmations, reminders, and follow-up notifications by voice and SMS.
Keep secure citizen communication
Manage compliant two-way messaging to answer questions, follow up on requests, and keep clear communication.
Reduce paperwork with digital forms
Send forms by SMS for service requests, applications, and intake workflows to streamline processes.
Get real-time operational visibility
Monitor missed calls, answered calls, and response times from live dashboards to make data-driven decisions.
Your DMV appointment is tomorrow at 9:00 AM
Your permit #4521 has been approved
Reply YES to confirm your appointment
Hello, how can I help you today?
I need info about my service request
Sure, let me check the status.
Respond to missed and incoming calls
When your team is busy, LARA answers calls, handles common questions, and helps recover citizen requests that could be lost.
Your DMV appointment is tomorrow at 9:00 AM
Your permit #4521 has been approved
Reply YES to confirm your appointment
Automate notifications and confirmations
Free your staff from repetitive tasks with confirmations, reminders, and follow-up notifications by voice and SMS.
Hello, how can I help you today?
I need info about my service request
Sure, let me check the status.
Keep secure citizen communication
Manage compliant two-way messaging to answer questions, follow up on requests, and keep clear communication.
Reduce paperwork with digital forms
Send forms by SMS for service requests, applications, and intake workflows to streamline processes.
Get real-time operational visibility
Monitor missed calls, answered calls, and response times from live dashboards to make data-driven decisions.
Turn every call into a resolved citizen request
BrainHi fits into your current operations to help you answer more calls, reduce staff burden, and resolve more citizen requests without disrupting workflow.
What you can expect
Maria Lopez
Incoming Call
More solutions to explore
LARA AI
An AI agent that answers calls, routes constituent requests, and provides information in natural conversations, 24/7.
Digital Queue
Digital check-in, real-time SMS updates, and live visibility into citizen wait times and service flow.
Cloud Contact Center
Secure, cloud-native contact center with AI assistance, smart routing, and operational visibility for public agencies.