Supercharge your call center with HIPAA-compliant AI
LARA works 24/7 to handle repetitive inbound and outbound calls across healthcare operations, from appointment scheduling and frequently asked questions to follow-up outreach, patient re-engagement, and care gap closure.
LARA reduces administrative burden so your team can focus on higher-value patient interactions.
Sounds human, supports both English and Spanish, and is available 24/7
Secure by design: HIPAA-compliant and SOC 2 certified for trusted healthcare communication
Integrates with your EHR and patient access workflows
Adapts to your organization's call flows and operational needs
Real Results, Measurable Impact
Discover how leading healthcare organizations are achieving extraordinary results with LARA, from greater patient engagement to measurable improvements in care delivery.
RE-ENGAGE PATIENTS AND CLOSE GAPS IN CARE
Annual Checkup Campaign: 35% Conversion to Scheduled Appointments
Higher completion rates through proactive AI outreach
How LARA Helped
LARA helped re-engage patients who were overdue for annual care, improving outreach completion and increasing conversion to scheduled appointments through proactive, AI-powered follow-up.
Key Outcomes
Trigger automatic escalations for negative feedback or missed care
Track results in real time
Integrate with your EHR or scheduling system
Ask dynamic follow-up questions based on patient responses
“BrainHi has played a key role in helping us transform patient communication and access to care. They're not just vendors,they've become a trusted extension of our team.”
One AI Agent, Multiple Healthcare Workflows
Meet a dedicated AI agent built to handle repetitive, operationally intensive tasks so your team can focus on patient care and higher-value work.
Appointment Scheduling
Schedule patients faster and reduce front-desk call burden
Patient calls and LARA answers instantly
Verifies key information
Captures visit reason, preferred provider and presents available time slots
Schedules directly in the EHR and sends SMS confirmation
Re-engage Patients with Overdue Care
Reconnect with overdue patients and convert outreach into scheduled care
Verifies basic information and explains the reason for outreach
Offers available scheduling options
Schedules in the EHR and sends confirmations
Logs outcomes and creates follow-up tasks when appropriate
Patient Satisfaction Surveys
Capture feedback, identify service issues, and trigger follow-up
Contacts the patient after the visit
Captures ratings and comments, identifying negative responses
Creates a follow-up task when appropriate
Generates reports with actionable insights for the team
Post-Visit Screening
Check on patients after visits and identify when follow-up may be needed
Contacts the patient after the visit
Asks questions about symptoms or progress
Identifies potential red flags
Logs outcomes and offers follow-up scheduling when appropriate
Frequently Asked Questions
Resolve common patient questions quickly and consistently
Answers instantly
Responds with approved clinic information
Escalates to staff when the case requires it
Reports recurring questions to help optimize content
Care Gap Closure
Identify overdue preventive care and support follow-through
Identifies patients with care gaps
Detects pending preventive care needs
Offers to schedule preventive appointments
Sends proactive reminders
Expand Your Call Center with AI
Provide your call center agents with a cloud phone that helps them deliver a better experience to your patients.
Explore Cloud Call CenterModernize Patient Access with LARA
Request a personalized demo and see how LARA can streamline patient communication, support follow-up outreach, improve scheduling operations, and reduce administrative burden across your organization.
More solutions to explore
AI Front Desk
Capture every call, automate scheduling and FAQs, and free your front desk to focus on the patients in front of them.
Digital Queue
Digital check-in, real-time SMS updates, and live visibility into patient flow.
Cloud Contact Center
Cloud-native contact center with AI assistance, smart routing, and operational visibility for clinical teams.