Modernize your call center and transform citizen access
BrainHi Cloud Call Center helps public agencies manage high call volume with a cloud-based platform that combines telephony, intelligent routing, automation, and AI in one operation.
Maria López
Request
Carlos Rivera
Inquiry
Ana Pérez
Reminder
José Martínez
FAQ
Laura Díaz
Follow-up
A more organized operation for inbound and outbound calls
When call volumes grow, teams need more than phone lines. They need visibility, control, and a better way to distribute demand across staff, AI, and workflows.
Centralize inbound and outbound citizen communication in one cloud-based platform
Route each interaction to the right resource faster
Reduce repetitive operational workload with AI
Operate with more consistency and visibility across citizen demand
How the Call Flow Works with Your Existing Infrastructure
LARA integrates into your existing phone system to intelligently route, automate, and support high-volume citizen interactions, without replacing your current infrastructure.
Calls enter through your existing main number
Citizens continue calling your existing agency number. No changes to your current phone system are required.
Calls flow into a programmable IVR
Calls are routed into a configurable IVR where rules based on time, volume, and request type determine how each interaction is handled.
LARA automates high-volume interactions
LARA, your AI assistant, handles common requests such as service inquiries, scheduling, reminders, and follow-ups across voice and SMS.
Seamless transfer to staff when needed
When human intervention is required, calls are transferred to staff with full context, ensuring faster and more efficient resolution.
Full visibility and operational insights
Agencies gain access to dashboards and analytics to monitor performance, identify trends, and improve service delivery.
The infrastructure stays the same. The intelligence improves.
LARA enhances your existing call center with automation, routing, and real-time operational visibility.
What does BrainHi Cloud Call Center include?
A cloud communication platform for public agencies that supports clearer operations across government offices and citizen service centers.
Cloud telephony and operations
Manage inbound and outbound calls from one platform designed for high-volume public sector operations.
Intelligent routing
Direct each interaction based on rules, schedules, request type, or priority level to improve response times and operational consistency.
AI for repetitive tasks
Add AI agents like LARA to handle common requests, reminders, and other repetitive interactions without displacing staff.
Coordination between AI and human teams
Keep staff focused on cases that require human judgment while AI absorbs high-volume repetitive work.
Operational visibility
Track volume, performance, and trends to support more informed operational decisions.
Compliance and data protection
HIPAA-compliant with SOC 2 Type II certification, end-to-end encryption, and audit logs designed to meet the security and accountability standards public agencies require.
AI + HUMAN TEAM
AI to support staff, not to complicate operations
BrainHi Cloud Call Center is designed so automation supports your team in high-volume operational work. LARA can be integrated into your service model to handle repetitive conversations and allow staff to focus on situations that require more value or more sensitive handling. This approach helps reduce pressure on reception, citizen access, and service teams without losing continuity in communication.
Call Flow
Incoming call
Centralized platform
LARA AI
Repetitive tasks: requests, FAQs, reminders
Human team
Complex and sensitive cases
Key operational benefits
Improve responsiveness during high call volume
Help distribute requests with more order and consistency
Enable smoother collaboration between AI and human teams
Strengthen citizen service operations with a more modern structure
Reduce administrative workload in repetitive interactions
Support scale without requiring the same rate of staff growth
Provide greater visibility into volume, performance, and opportunities for improvement
Modernize your call center to improve citizen access and reduce staff burden
Request a personalized demo and discover how BrainHi Cloud Call Center can help improve citizen access, reduce administrative workload, and modernize communication across your agency.
More solutions to explore
LARA AI
An AI agent that answers calls, routes constituent requests, and provides information in natural conversations, 24/7.
AI Front Desk
Capture every call, automate FAQs and form intake, and free your staff to focus on complex constituent needs.
Digital Queue
Digital check-in, real-time SMS updates, and live visibility into citizen wait times and service flow.