Modernize your call center and improve patient access
BrainHi's AI-powered Cloud Call Center helps healthcare organizations manage high call demand, reduce repetitive workload, and improve patient access through intelligent routing, multichannel communication, operational dashboards, and EHR-connected workflows.
Maria González
Appointment
Carlos Rivera
Referral
Ana Pérez
Reminder
José Martínez
FAQ
Laura Díaz
Follow-up
A more organized operation for all your calls
When call volumes grow, teams need more than phone lines. They need visibility, control, and a better way to distribute demand across staff, AI, and workflows.
AI integrated into your operations
Reduces repetitive call burden and supports your team across daily operations.
Multichannel communication
Manage patient voice and SMS communication with more consistency.
Business intelligence for operations
Customizable dashboards with real-time actionable insights.
Healthcare-ready compliance
HIPAA-compliant workflows and SOC 2 certification.
How does it work?
From the incoming call to operational oversight, each step is designed to improve efficiency, reduce repetitive workload, and support healthcare teams with clearer workflows.
Calls enter one connected communication workflow
Voice and SMS interactions are managed in one connected operational workspace.
Requests are routed based on urgency and workflow type
Calls are directed based on patient need, urgency, and operational rules.
LARA resolves repetitive patient interactions
Scheduling, reminders, FAQs, and routine overflow communication are handled automatically.
Staff step in for complex or sensitive cases
Escalations happen with the right context already captured for faster, more informed resolution.
Operations stay visible for oversight
Dashboards give leaders real-time visibility into activity, performance, workload, and operational trends.
What does BrainHi Cloud Call Center include?
A cloud communication platform for healthcare organizations that centralizes communication, workflows, and operational visibility across hospitals, health systems, and medical groups.
AI-powered call handling
LARA supports high-volume and repetitive patient interactions, including appointment coordination and overflow support, without replacing your team.
Intelligent routing
Automatically directs calls based on patient need, urgency, and workflow type so teams can respond more efficiently.
EHR-connected workflows
Acts as an extension of your system of record to streamline tasks, preserve patient context, and support faster follow-up.
Unified workspace
Keep communication, tasks, scheduling, and follow-up workflows in one connected platform.
Operational dashboards
Provides real-time visibility into performance, workload, and operational trends through customizable dashboards.
AI + HUMAN TEAM
AI to support staff, not to complicate operations
BrainHi is designed to support healthcare teams without adding operational complexity. The platform is intuitive for staff, adapts to existing workflows, and includes support from a dedicated expert consultant from implementation through ongoing business reviews and operational updates.
Call Flow
Incoming call
Centralized platform
LARA AI
Repetitive tasks: appointments, FAQs, reminders, overflow support
Human team
Complex and sensitive cases
Key operational benefits
Improve visibility across inbound and outbound patient communication
Support staff during peak demand and overflow situations
Reduce repetitive workload across scheduling and follow-up tasks
Centralize communication across voice, SMS, tasks, and workflows
Access real-time operational insights through customizable dashboards
Maintain secure and compliant patient communication
Modernize your call center to improve patient access and reduce staff burden
Request a personalized demo to see how BrainHi helps healthcare teams improve patient access, reduce repetitive workload, and modernize communication operations.
More solutions to explore
LARA AI
An AI care coordinator that answers calls, schedules appointments, and engages patients with natural, human-like conversations, 24/7.
AI Front Desk
Capture every call, automate scheduling and FAQs, and free your front desk to focus on the patients in front of them.
Digital Queue
Digital check-in, real-time SMS updates, and live visibility into patient flow.