How AI transformed patient intake at Nova Derm
July 23, 2021
Nova Derm Institute partnered with BrainHi to develop a custom artificial intelligence solution that streamlines patient intake, recovers missed calls, and integrates seamlessly across their three clinical locations. The practice, one of the most recognized in dermatology, faced thousands of lost opportunities due to congested phone lines and inefficient intake processes. They needed a solution capable of handling high call volumes while delivering a smoother, more personalized patient experience.
Nova Derm Institute, one of the most recognized practices in dermatology, faced thousands of lost opportunities due to congested phone lines and inefficient intake processes. They needed a solution capable of handling high call volumes while delivering a smoother, more personalized patient experience.
From discovery to design
BrainHi collaborated closely with the Nova Derm team to understand their workflows, clinical needs, and operational challenges. Through detailed discovery sessions, critical areas for improvement were identified and a custom AI solution was designed, capable of transforming the intake process without losing the human touch that patients value.
"Working with BrainHi has been transformative. They didn't just give us a product, they built a solution specifically for our practice. The level of customization and attention to detail has been exceptional."
, Bryan Ortiz, Operations Manager at Nova Derm Institute
AI designed exclusively for Nova Derm
Instead of forcing Nova Derm to adapt to a generic platform, BrainHi built a solution aligned with their actual needs:
Multi-location integration across all three Nova Derm clinics
Custom workflows for dermatological procedures
Smooth transitions between AI and human staff when needed
Real-time appointment scheduling, synced with their calendar systems
This level of customization enabled call automation, improved patient experience, and significantly reduced administrative workload.
Results: a 10x return on investment
The impact was immediate and measurable. In the months following implementation, Nova Derm experienced dramatic improvements in key metrics:
Converted into opportunities and scheduled appointments
Freeing staff for in-person care
Operating under a unified intelligent system
"The return on investment has been incredible. We've recovered thousands of calls that would have been lost opportunities, and our staff can now focus on delivering exceptional care instead of being tied to the phone."
, Bryan Ortiz, Operations Manager at Nova Derm Institute
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