How Manatí Medical Center reduced clinical registration time by over 75% with BrainHi Forms
December 15, 2025
The Pediatrics department at Manatí Medical Center completely transformed their patient registration process, moving from paper-based medical histories that took up to 20 minutes to digital forms completed in less than 5 minutes, improving patient experience and operational efficiency.
A slow process affecting patient experience
Before implementing BrainHi Digital Forms, the Pediatrics department at Manatí Medical Center relied entirely on paper-based medical histories. Parents had to complete between six and eight pages upon arrival, a process that took 20 minutes per patient and was frequently left incomplete. This caused delays in consultations, congested waiting rooms, and records that were not ready for physicians. Physical document management also consumed a large portion of administrative staff time.
"Before, completing a medical history was exhausting because it took 20 minutes per patient. Now, with BrainHi forms it takes less than five minutes, we already have the complete record ready for the doctor."
, Karla Figueroa, Pediatric Office Coordinator, Manatí Medical Center
A modern and simple solution for parents and staff
With BrainHi Digital Forms, the process was transformed immediately. Upon confirming the appointment, parents receive a text message link to complete the medical history from their phone, at home, or wherever is most convenient. This allows them to search for information calmly and avoid leaving blank spaces.
"Our patients now prefer to text because they know our AI assistant LARA will respond and their request will be addressed."
, Karla Figueroa, Pediatric Office Coordinator
The forms collect the same information previously completed on paper: demographic data, parent or guardian information, medical history, symptoms, diagnoses, and medical plan. Once submitted, they arrive complete and organized, ready to be attached to the digital record and reviewed before the consultation.
Results: faster flow and a more efficient team
Parents complete forms from home before arriving
Patients go directly to nursing and consultation without delays
The impact was immediate. Physicians now receive complete records before consultation, the waiting room flows without interruptions, and staff no longer spend time printing, collecting, and filing physical documents. Even grandparents and older guardians quickly adapted to the digital process.
"Our patients arrive ready, and the waiting room flow improved tremendously."
, Karla Figueroa, Pediatric Office Coordinator
Beyond Intake Automation
BrainHi is much more than a digital forms solution. Our technology is designed to go beyond patient registration, helping healthcare organizations optimize processes, reduce friction, and transform the patient experience from end to end. If you want to discover everything BrainHi can do for your operation and your patients, click here.
"Confirming 16 clinics used to take me three days; now I do it in less than an hour. They will never take BrainHi away from me."
, Karla Figueroa, Pediatric Office Coordinator