LARA manages 90% of appointment calls for the only cardiovascular hospital in the Caribbean
November 11, 2024
The Cardiovascular Center of Puerto Rico is the only hospital fully dedicated to cardiovascular care in the Caribbean, recognized for excellence and trusted by patients across the region. With thousands of patients relying on its specialized services, the Imaging Center faced a growing challenge: too many calls going unanswered, limiting access to care and straining staff capacity.
That changed with BrainHi's AI-powered assistant, LARA.
By extending front desk operations to 24/7 and giving patients the ability to manage appointments anytime through calls or text, LARA has become a critical partner in delivering the Center's mission of patient-focused, accessible care.
"Thanks to LARA, our front desk now operates 24/7, providing patients with an accessible tool they can use from anywhere, always available without time limits."
, Javier Marrero, Executive Director
More patients served, no extra staff needed
"Thanks to BrainHi, we can now manage the high volume of patient calls efficiently. In the past, meeting demand during peak hours would have required a 20-person call center. Today, our team handles it without additional staff, thanks to the productivity boost BrainHi provides."
, Lilliam Medina, Manager
Patient adoption = high return of investment
Within the first month, LARA became the most widely used self-service tool, with 89 percent of patients choosing to engage with AI. Appointment volume rose 15% immediately and has sustained that growth since, delivering rapid and lasting ROI.
AI and human support, seamlessly integrated
LARA manages multiple types of conversations,most commonly scheduling,and seamlessly detects when human support is required. By the time staff are alerted, LARA has already advanced the interaction, enabling faster and more efficient responses.
Text messaging for convenient support
Previously, patients often had to visit the center in person just to schedule an appointment. Now, with a simple text message, they can manage any procedure remotely, eliminating transportation costs and long trips while making access to care faster and easier.
Results
Ready to transform your organization?
If your health institution is looking to improve task management, communication, and patient care through calls or text messages, BrainHi is the ideal solution.